How TellX Works

Getting started is simple. Create your TellX account and our team will guide you through setup, aligning your communication channels with your brand and preparing your products to capture feedback from day one.

Add & Label Products

Connect your products and organize customer submissions at the level that works best for your business. With one click, generate ready-to-use QR codes for smart packaging that transforms every product into a direct channel for feedback.

Customer Scans & Connects

With a simple scan, customers can instantly connect. No apps, accounts, or searching required. Your product becomes the gateway to direct communication.

Conversations Begin

Customers can ask questions, share feedback, or raise concerns in their own words. Asynchronous messaging means no hold music and no disappearing chats, just conversations that continue right where they left off.

Human + AI Collaboration

Automated replies handle common questions instantly, while you stay in full control. Over time, TellX learns from your responses, getting smarter without ever blocking customers from reaching a real person.

Issues Resolved, Customers Heard

Concerns are addressed quickly and transparently so customers always feel understood. They know when a reply is automated and when someone from your team is responding personally, which builds trust and loyalty.

Insights & Continuous Improvement

Analytics and AI-powered summaries transform conversations into actionable insights. Spot patterns, understand customer sentiment, and turn feedback into clear, data-driven decisions that guide product improvements.

Engage Smarter, Grow Faster

TellX transforms everyday customer interactions into lasting loyalty and actionable insights. Our 7-step process uses smart QR codes on your products to create a direct communication channel, allowing customers to instantly connect for feedback or support (Steps 1-4).

The system features Human + AI Collaboration to handle common queries instantly while ensuring customers can always reach a real person (Step 5-6). Finally, AI-powered analytics provide clear insights, helping you drive data-driven product improvements and boost profitability (Step 7).

Features

Why TellX Is Different

Product-Specific Messaging

Every product has a unique QR code for instant feedback or questions. Each scan opens a direct channel to your team—enabling faster responses, early issue detection, and continuous improvement.

Flexible Product-Level Attribution

Connect messaging and analytics to product lines, categories, or even individual variations to gain deeper visibility into performance across every product touchpoint.

Intelligent Auto-Reply

Automatically answer common customer questions with AI-powered responses pulled from past replies. Provide instant support while staying free to handle more complex conversations.

Mobile Messaging

Stay connected on the go with the TellX mobile app for business. Respond quickly and manage conversations from anywhere.

AI-Powered Summaries

Summarize customer feedback instantly with TellX AI. Spot trends, understand sentiment, and focus on what matters—without digging through every message.

Customizable Forms

Branded, product-specific forms that match your tone and work across all devices. Easy to deploy, fully hosted, and designed for smooth customer interactions.

Free Website Plugin

Seamlessly integrate TellX into your existing website using our free plugin, enabling instant customer feedback and direct engagement .

Private Feedback Channels

Enable private, async conversations that encourage honest, constructive feedback. Respond on your time without the pressure of live chat or real-time demands.

Meaningful Analytics

Track scans, submissions, and response insights at both the brand and product level. Turn customer feedback into clear, data-driven decisions.